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The Confederated Tribes Of The Colville Reservation
Copier Services


*** OFFICE EQUIPMENT SERVICE REQUEST DOCUMENT***

 


2008 I. T. Copier Maintenance Goals

 

¬ Goal #1: Tribal Employee Satisfaction of our Services 

 

¬ Goal #2: To Keep all Copiers, Facsimile Equipment, and Printers within Colville Confederated Tribes in operation 

 

¬ Goal #3: Provide the highest level of services and add a longer life and value for the equipment we service.


 

¬ Goal #4: Assist in the purchase of the best products available at lower prices then our competitor


 

Objectives for Reaching Each

Goal

Goal #1: Tribal Employee Satisfaction of our Services

Objectives:

¬ Improve communication internally and externally

¬ Improve Service with added employees and training

¬ Improve accountability and reporting


 

Goal #2: Keep Equipment Operational

Objectives:

¬ Evaluate the monthly copy volumes  

¬ Make predetermine parts orders to support the repairs 

¬ Setup Preventative maintenance Schedule


 

Goal #3: Service and add Life to Equipment

Objectives:

¬ Replace key components in repairs

¬ refurbish or rebuild the equipment

¬ Develop a maintenance plan to help aid in the life


 

Goal #4: Purchase the best Products

Objectives:

¬ Research for the best quality with least cost

¬ Test and evaluate the products purchase 

¬ Check updates and the latest in upgrades